What is Luna AI on Heaven Homes?

Luna is Heaven Homes' built-in AI property concierge — the world's first dedicated AI assistant for property search, advice, and transaction guidance, available 24/7 in 9 languages.

• What Luna can do for you:
• Find properties matching natural-language descriptions ("3-bed villa in Marbella under €750k with pool")
• Answer factual questions about buying/renting/investing in any country
• Compare markets, neighbourhoods, schools, transport links
• Explain mortgage products, tax implications, residency programmes
• Calculate ROI, yield, total cost of ownership
• Walk you through KYC, the full transaction process
• Translate listings, conversations, and contracts between 9 languages
• Speak with a calm Chirp 3 HD Kore voice (voice mode optional)
• Run continuous conversation mode — like a real estate advisor, not a chatbot

• Technically:
• Powered by Anthropic Claude (Haiku 4.5 for fast queries, escalated to deeper models for complex multi-step analysis)
• Ephemeral system-prompt caching for sub-second response time
• Available in: English (GB/US), Arabic, German, Spanish, French, Portuguese, Turkish, Chinese
• Privacy-first: conversations are end-to-end encrypted; we never sell Luna data
• Free to use for all Heaven Homes users — no premium gate

• What Luna won't do:
• Give you specific legal or tax advice (will recommend a qualified professional for that)
• Make decisions on your behalf (you're always in control)
• Hallucinate property availability (she queries our live listings index, not training data)